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| KITCHEN DESIGN SPECIALISTS VALUES |
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Integrity – Integrity is our commitment to our customers, staff and vendors that we will follow the highest ethical standards in our company practices. We give detailed proposals to customers, not estimates. So you can be sure that when your project is completed the cost will not have changed unless we discover something hidden during demolition or you approve a written change order. This assures you that there will be no surprises at job completion.
Service – We strive to give you the kind of service we like to receive so that at the end of the process you will not be able to help yourself tell your family, friends and neighbors about the excellent service you received from Kitchen Design Specialists. Our service is comprehensive-performing as much or as little as a you desire. We treat all customers the same, whether they need something small or have an extensive remodeling project. No job is too small. If we cannot provide the product or service you require, we will put you in contact with someone who can.
Quality – We strive to produce quality designs so that the spaces we improve are functional and beautiful. The products we offer appeal to customers who desire quality at a fair price. Our 4 step quality review process assures you that we have an accurate order. All our vendors and contractors adhere to our ethical standards and perform quality workmanship that meets or exceeds industry standards. Our one year workmanship warranty adds peace of mind in addition to all manufacturers warranties.
Clear Communication – We welcome customer questions and strive for mutual understanding about your desires. We explain the products and processes we offer in simple language and respond to customer decisions without pressure to purchase any particular product or service. We serve as our customers’ kitchen, bath and home remodeling professionals through regular training so that we can help you make informed decisions about your project. Our contracts clearly explain what products and services are included in the proposal so our you understand what you are purchasing and what you are not purchasing.
Adding Value – Our products and services add value to our customers’ lives by enhancing their quality of life and raising the value of their home investment. We add value by simplifying the process. We coordinate all the tradesmen necessary to create your project and monitor the quality of work. We seek to help our customers enjoy not only the finished product but the process by which the project is completed.
Vendor Relationships – We seek out vendors and craftsman who share our high commitment to excellent quality and service. Our volume with vendors works to benefit you through timely access to workmen you can trust to do excellent work for you. If we face a challenge we promise to make it right for you. We stand behind all work and products our vendors provide.
Professional Community – We value our connection to local and national organizations which provide accountability for ethical standards and best practices of work. Kitchen Design Specialists currently belongs to the National Kitchen and Bath Association, The Building Industry Association of Lancaster, The Home Builders Association of Harrisburg, the York County Builders Association and the Lancaster Chamber of Commerce. |
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